Buy your console with clear protections: free self-service returns and a 2-year legal guarantee of conformity.
14 days to change your mind
Changed your mind after receiving your order? You have 14 days to request a return under the right of withdrawal.
At DOCK & PLAY, we offer free returns: a prepaid label is provided to return your product. This coverage of return shipping costs is a benefit offered by DAP, which is separate from the right of withdrawal provided by European law.
A self-service request
Submit your return request from your customer account by selecting the relevant order and product. You do not need prior email authorization to submit your request.
After the request has been reviewed, you will receive the return instructions and your prepaid label. Carefully pack your console with the relevant accessories, then follow the shipping instructions.
The terms and conditions of returns and refunds are detailed in our refund policy.
2-year legal guarantee of conformity
Your new console is covered by a 2-year legal guarantee of conformity from the date of delivery. This protection is included with your purchase: no paid option is required to benefit from it.
If you notice a defect or operation that does not match the product purchased, contact DOCK & PLAY with your order number and a description of the problem. Photos or a short video can help clarify the situation.
Two distinct protections
Returning a product because you changed your mind allows you to exercise your right of withdrawal. The legal guarantee of conformity applies to a product that has a lack of conformity. Any optional services do not replace these rights, but rather complement and strengthen them with additional benefits.