Shipping Policy

Availability and order preparation

Availability, shipping and delivery estimates are shown on each product page. Please also check the information displayed at checkout and in the emails about your order.

The preparation time before shipping depends on the availability of the model, the version and the items in your Pack. It is separate from the transit time, which starts once your order has shipped.

Pre-orders

A pre-order lets you reserve a model before it becomes available. Orders are processed in batches, in the order they are received. The batch and the estimated shipping period are shown on the product page and updated as new information becomes available.

Shipping depends on the manufacturer’s production and supply. Estimates may change and do not constitute a guaranteed shipping date. Transit time starts after shipping, not on the date of the pre-order.

Payment is taken when you place your order. As soon as your order ships, you receive an email with your tracking number.

Shipping origin and transit times

Orders may be shipped from Asia or Europe, depending on the model and the offer chosen. The applicable information is shown on the product page.

Transit times are estimates and vary according to the shipping location, the destination and the carrier. They do not include the waiting time before shipping, in particular for pre-orders or restocks.

For the available destinations, please check the costs and conditions shown at checkout before payment.

Customs duties and taxes

For deliveries within the European Union, import costs are included in the displayed price: you have no customs fees to pay on delivery.

For destinations outside the European Union (for example the United States, Canada, the United Kingdom, Switzerland, Norway, Australia or Japan), import duties, local taxes and any customs handling fees may be charged on delivery by the carrier or the authorities of the destination country. These are not included in our prices and are payable by the recipient. Please check the rules that apply in your country before ordering.

Tracking your parcel

Once your order has shipped, you receive a confirmation email with your tracking number. You can view the available information in your customer account or on our tracking page.

Tracking information is updated as carriers report it and may appear gradually after shipping.

Delays or delivery issues

Transport disruptions, customs formalities, peak periods or exceptional events may affect delivery estimates.

If you notice a delay, tracking that is not updating or any other issue, contact us with your order number and the information available so that we can look into it and tell you the next step.

Returns and refunds

Our return and refund terms are set out in our return and refund policy.

Contact

For any question about shipping or delivery, use our contact form or write to contact@dockandplay.com, quoting your order number.