Refund Policy

Returns and refunds

You have 14 days after receiving your item to request a return.

You will need the receipt or proof of purchase.

Requesting a return

Return requests are made directly from your customer account, under “My orders”. You can also contact us at contact@dockandplay.com.

If your return is accepted, we will send you instructions on how and where to send your parcel. Please do not send your item back before you have received these instructions.

Preparing and sending your parcel

Return shipping costs are covered by us.

Depending on the carrier offered, you will receive a shipping label to print, a QR code to show at a compatible drop-off point, or a code to print the label at a parcel machine.

Pack your item carefully to protect it during transport and seal the parcel securely with tape.

Damage and issues

Please inspect your order as soon as you receive it and contact us if the item is defective or damaged, or if you received the wrong item, so that we can assess the issue and put it right.

Sale items

Sale items have the same return and refund conditions as full-price items.

Exchanges

If you would like to exchange an item, contact us at contact@dockandplay.com and we will explain the next steps.

Refunds

We will let you know as soon as we have received and inspected your return, and tell you whether the refund has been approved.

If it is approved, you will be refunded automatically to your original payment method within 10 business days. Your bank or card issuer may take some time to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@dockandplay.com.

Contact

For any question about a return, write to contact@dockandplay.com with your order number.