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Expeditions Retroid Pocket Flip 2 retardées à fin août.

New Retroid Pocket 6 12GB Top Stick!

✈️ Update: Ayn Thor, Odin 3, Retroid Pocket 6 Shipments

Shipping policy

Order Processing & Shipping

Once your order is placed, it will be validated by our management team. This step typically takes 48 hours, after which you will receive an order confirmation email.

There is then a delay between confirmation and shipment that may vary depending on the availability of each item in your order.

After shipment, you will receive a shipping confirmation email that includes the tracking number. This tracking is updated and accessible at any time from the dedicated page on the DOCK & PLAY website.

In case of pre-order, or if stock for a variant is out of stock, the processing period may require a specific delay before shipment.

The delivery time is estimated on the product page and is mentioned on the cart validation page before the payment step.

Depending on the type of items, you will receive your order:

Neo Retro Consoles, Android, Classic Pack, Advance Packs, Accessories:

  • Within 7 to 15 business days after shipment to Metropolitan France/Belgium and 10 to 20 business days for EU countries.
  • Choosing a secure delivery option "Registered with Signature" or "Relay Point Delivery" adds 24 to 48 hours of processing for re-shipment.

Refurbished Consoles, Arcade Section:

  • Within 7 business days to Metropolitan France/Belgium and 15 business days for EU countries.

For shipments outside the EU, specific delivery times and shipping costs are mentioned on the cart validation page, before the payment step.

Due to potential delays related to social, health and/or geopolitical context (transport strikes, pandemic, conflict, natural disaster, border closures...), these delivery times may reach up to 30 business days. However, if you have not received your item 30 days after order validation, simply contact our team to report your situation and obtain compensation.

Returns

To be eligible for a return, your item must be in pristine condition and in its original packaging and returned within 15 days after receiving your order.

Any item that is not in its original condition, is damaged or has certain missing parts for reasons not due to an error on our part, cannot be refunded. Items returned more than 15 days after delivery cannot benefit from a refund, but may benefit from an exchange in case of technical hardware issues.

Refunds

Refund requests are inspected quickly by our services. We generally need to ask a few questions and possibly request photos and videos.

Once your request is approved, your refund will be processed quickly via a credit automatically applied to your credit card or original payment method. If it's PayPal, the refund is generally processed the same day.

Late or Missing Refunds

If you have not yet received your refund, please first check your bank account again on a business day, then contact your credit card issuer, and if necessary, your bank.

If after completing all these steps you still have not received your refund, please contact us at contact@dockandplay.fr

Sale Items

Regular price items and sale items benefit from the same refund guarantees and right of withdrawal.

Exchanges

We replace an item if it is defective or damaged from origin, in accordance with the one-year manufacturer's warranty. This can be reinforced by a one-year distributor warranty extension. In addition, all items are covered by the 2-year Legal Guarantee of Conformity in force in the EU. If you wish to exchange for the same item, send us an email at contact@dockandplay.com

Gifts

If you received an item as a gift and wish to return it, you will receive a gift credit on your user account equal to the value of your return. Once we have received the returned item, you will receive a gift card code to activate when you wish to use it.

Shipping

Return shipping costs for your item are our responsibility if the initial delivery was free. Return costs are your responsibility if the initial delivery included fees.

The waiting time to receive your exchanged item may vary depending on your place of residence.

If you are responsible for return costs, we strongly recommend choosing a delivery service with tracking or insurance for items over €35. We are not responsible for items lost or damaged during transport, if no insurance has been taken out with the carrier.