Orders and preorders, made clear.

Where shipments stand, how long to wait and what is included: everything you need to know before and after you order.

Import fees included in the EU

Delivery within the European Union: you only pay your basket total, nothing more on delivery.

Straight from the manufacturer

Every console ships directly from the manufacturer in China, in its latest revision.

Tracked delivery

Tracking number sent as soon as it ships. Delivery Insurance available as an option.

Secure payment

Bank card, or pay in instalments with Klarna.

Where do shipments stand?

Status of pre-order consoles, updated with each new shipping wave.

Updated on 29 October 2026

AYN Thor

Batch 7

Shipping now

Shipments began in mid-August 2026, in successive waves.

Average wait observed ≈ 7 wk

AYN Odin 3

Batch 8

Shipping now

Shipments began in mid-August 2026, in successive waves.

Average wait observed ≈ 6 wk

Retroid Pocket Duo

1st batch

Shipping now

Shipments began on 21 October 2026, in successive waves.

Average time between order and dispatch over the last 12 months, for orders shipped in the batch announced at the time of purchase.

A real-life example

Léa pre-orders an AYN Thor at the end of June. The product page then says: Batch 7, shipping starts from mid-August. At the end of August she has not received anything yet and is surprised. This is in fact normal: mid-August is when the first consoles of the batch leave, not all of them. Batch 7 shipments continue in waves, several times a week, well after 15 August, and can extend into September or beyond. Her console leaves in one of these waves, and she receives her tracking number as soon as it ships.

Latest shipments

Shipments already made, by date. Each line shows the version, the colour and the range of reservation numbers that shipped that day.

AYN Thor

Current batch : Batch 7
26/10/2026
  • Thor Rainbow Pro : 3087xx–3173xx
  • Thor Clear Purple Pro : 2884xx–3041xx
23/10/2026
  • Thor Black Max : 2981xx–3049xx
  • Thor Black Pro : 3091xx–3167xx
  • Thor Rainbow Pro : 3013xx–3087xx
22/10/2026
  • Thor White Pro : 2856xx–3067xx
  • Thor Rainbow Pro : 2954xx–3013xx
  • Thor Clear Purple Max : 2924xx–2975xx

AYN Odin 3

Current batch : Batch 8
20/10/2026
  • Odin 3 White Max : 2912xx–3171xx
13/10/2026
  • Odin 3 Clear Blue Max : 2547xx–2970xx
  • Odin 3 Rainbow Max : 2854xx–2968xx
  • Odin 3 Clear Purple Max : 2579xx–2817xx
  • Odin 3 Black Pro : 2781xx–3167xx
  • Odin 3 Rainbow Pro : 2781xx–3081xx
12/10/2026
  • Odin 3 Black Max : 2754xx–3080xx
  • Odin 3 White Max : 2510xx–2912xx

To find out whether your console has shipped, take your reservation number (in your pre-order confirmation email) and compare it with the ranges shown for your version and colour: “xx” stands for the last digits. If your number falls within a range, your console shipped on that date.

See the full shipping history →

Consoles available now

Outside pre-orders, your console ships within 7 to 15 business days, with a tracking number.

Pre-orders, step by step

  1. 1

    You reserve

    Your order is registered on the current pre-order batch.

  2. 2

    Your reservation number

    You receive your reservation number and batch by email.

  3. 3

    Shipping in waves

    Consoles from the same batch ship in several waves over a few weeks.

  4. 4

    Tracked delivery

    Your tracking number is sent as soon as your console ships.

Until it ships, you stay in control

  • Change colour or configuration at no cost, subject to availability.
  • Add accessories or services to your order.
  • Change your delivery address: it is confirmed right away.

Delivery

Home delivery with a tracking number.

Basket under €49 €5
Basket from €49 €19

Frequently asked questions

What does “batch” mean?

It is a manufacturer production batch. Each batch ships in several waves over a few weeks.

My batch has started shipping but I have not received anything. Is that normal?

Yes. The announced date is when the batch starts shipping: shipments then go out in waves, several times a week, and can extend into the following month or beyond. You can check the latest shipments to see whether your reservation number has already shipped.

Why does a pre-order take longer?

The most popular consoles are produced in successive batches. A pre-order lets you reserve yours on the current batch, without waiting for the next production run.

Where can I find my reservation number?

It is in your pre-order confirmation email, along with your batch and the month shipping starts. It is different from your Dock & Play order number (which starts with DAP).

I have not received my reservation number yet.

Your pre-order has been received. Your reservation number is sent by email as soon as it is confirmed, along with your batch and the month shipping starts.

Can I change my order?

Yes, as long as the console has not shipped: colour, configuration, accessories or delivery address. Write to us and we will take care of it.

Will I have to pay customs fees?

For delivery within the European Union, no: all import fees are included, you only pay your basket total. Outside the European Union, customs duties and local taxes may be due on delivery, depending on your country's regulations.

Where does my console ship from?

Directly from the manufacturer, in China. This guarantees you get the latest revision of each model.

How do I track my order?

You receive an email with your tracking number as soon as your order ships. Once received, it is active on the carrier's tracking site, where you can follow your parcel until delivery.

Is pick-up point delivery available?

Not at the moment: delivery is to your home, with a tracking number.

Can I pay in instalments?

Yes, with Klarna at checkout. Bank cards are also accepted.

A question about your order?

Our team replies by email.

Contact us