Ayn Pack

• For Neo Retro and Android consoles, the average delivery time is 7-15 working days.
  
• Shipping is direct from factory in China.
  
• The consoles are equipped with the latest firmware version.
  
• Shipping and import charges are included, you only pay the displayed price.
  
• The tracking number is sent as soon as the console is shipped and can be tracked on our website as well as on the carriers' platforms.
  
• Before shipping, the average processing time is 24-48 hours, which may be extended in the event of stock shortages, manufacturer restocking or circumstances impacting logistics.
  
• You can subscribe to 100% Delivery Insurance to benefit from a guaranteed new shipment in the event of delivery failure due to loss or theft certified by the carrier.
  
• In accordance with European legislation, you can return your product for exchange or refund within a statutory period of 14 days.

Upcoming Shipments
Ayn Thor / Odin 3 / Retroid Pocket 6: check the blog

The usual website delivery time (7-15 business days) does not apply to pre-orders. Shipment in the month following the order is possible but not guaranteed; the delay can extend to 2 or 3 months if production quantities are insufficient.

The delivery date depends on 3 factors:
- the manufacturer's ability to meet demand during the launch phase.
- available quantities by model (certain colors or versions are produced in greater quantity).
- the order date, which assigns a position on the waiting list.

In all cases, allow a minimum of 3 weeks between placing the order and reception, starting from the date the manufacturer begins centralized shipments.

Two customers who ordered on the same day may receive their console on different dates if the color/model is different, as shipping waves are grouped by models of the same type.

In case of a late order or if availability is lower than demand, no guarantee of reception before the end-of-year holidays can be provided.

Whenever possible, we will provide delivery information and schedules based on the order date as soon as the manufacturer is able to communicate them.


DOCK & PLAY disclaims all responsibility in case of misunderstanding and will not respond to any inquiries about "delays"; only the manufacturer is fully in control of the delivery schedule.

Pack formulas are compatible with pre-ordered consoles; you benefit from DOCK & PLAY exclusivities and can choose the accessories accompanying the console.

It is possible to pay for the purchase in installments with PayPal 4X and Klarna (new).

Feel free to contact our team for any questions before purchasing.