1 year of FR Customer Service 6 days a week

Are you having a problem with your console? Our team listens to you and finds a solution.

For any purchase of a neo retro console, you benefit from an exclusive DOCK & PLAY service: French after-sales service open 6 days a week.

For others: after-sales service in approximate English, staggered hours based on China, communication by chat only, generic and anonymous operators, never telephone or video, return of defective console at your expense abroad, difficulties in making yourself understood, low probability of repair, erratic warranty... at your own risk .

At DOCK & PLAY: After-sales service in French, French hours, availability 6 days a week, access at your convenience by chat, e-mail, whatsapp, free callback from our advisor, easy communication, repair or replacement of the console at our expense, free return within 15 days, passionate specialists at your service.

Demand the only real, serious and attentive after-sales service for neo retro consoles.


Advantage reserved for DOCK & PLAY customers presenting a valid order number. This service is only valid in addition to the purchase of a console in the neo retro gaming category and cannot be requested separately: see eligible consoles.